For any bigger issues or major bugs, you should contact our Administrators.
Group Name Last seen
AdministratorADM Dev
AdministratorADM Taleon
AdministratorCM GrYllO

For community management and general issues, you should contact our gamemasters and community manager.
Group Name Last seen
GamemasterGM Frango

We also have 4 very helpful tutors that can help you with various questions.
You can usually reach them and ask for help from the in the help-channel.

If you cannot reach our staff ingame. You can always send us a support ticket